Atlas Pearls can guarantee all of our pearls sold are grown and harvested from one of our 8 farms. Our pearl farms are located in the remote and pristine waters of the Indonesian archipelago.

A Certificate of Authenticity accompanies every piece of Atlas Pearls jewellery, certifying the provenance of the pearl from one of our Atlas Pearls farms. The certificate also states the unique natural virtues of size, shape and surface quality of your chosen pearl.

We have three Atlas Pearls showrooms located at each of our North Bali, Alyui and Pungu Island pearl farms. Click here to find out more

Every Atlas Pearl is unique, your pearls may not appear exactly as per the picture on our website. Refer to the product description for more details of the pearl size, shape and surface quality.

Visit our pearl and jewellery care page.

Pearls shown and detailed in the description of the item have been selected according to the minimum requirements of size shape and surface quality.

If you would like to request a larger size or different shaped pearl you can contact us with details of your request. Each request will be assessed based on the availability of jewellery and pearls requested, if Atlas Pearls can accommodate the request, it may incur a special make fee.

To request an exchange of an item purchased from Atlas Pearls website please contact our customer care team with details of your request.

Only items that are returned to Atlas Pearls in original packaging, in new condition and accompanied with all sales receipts and certificates within 30 days of purchase will be eligible for exchange.

All costs and liabilities relating to returns shipping will be at the expense of the person shipping.

Atlas@AtlasPearls.com.au

Monday - Friday

8:30am - 3:00pm (AWST)

To request a return of an item purchased from Atlas Pearls website please contact our customer care team with details of your request. 

Only items that are returned to Atlas Pearls in their original packaging, in new condition and accompanied by all sales receipts and certificates within 30 days of purchase will be eligible for return. 

Atlas@AtlasPearls.com.au

Monday - Friday

8:30am - 3:00pm (AWST)

All costs and liabilities relating to returns shipping will be at the expense of the person shipping. Unless the return is due to a fault on behalf of Atlas Pearls. 

Return items can be sent to: Atlas Pearls (Attention: Online Returns), PO Box 248, Subiaco 6904, Perth, Western Australia 

Please contact us via email with any online enquiries at Atlas@AtlasPearls.com.au and we will respond to your queries within 2 business days.  

Atlas Pearls' hours of operation are from 8:30am to 3pm Australian Western Standard Time (AWST), Monday to Friday, excluding public holidays.