South Sea pearls direct from our farms.

Shipping

Whilst every attempt is made to meet the below delivery times, there are no guarantees. Shipping times are based on the details provided by our shipping service providers. 

Online orders will be dispatched within 2 business days after receipt of payment. Please note orders placed outside working hours and on weekends will be processed the next business day. 

All shipments include tracking and signature on delivery. Once your order is confirmed for dispatch from our warehouse you will receive an email with the tracking details.

Atlas Pearls' hours of operation are from 8:30am to 5pm Australian Western Standard Time (AWST), Monday to Friday, excluding public holidays. 


WITHIN AUSTRALIA

All online orders for delivery within Australia will be shipped via Australia Post. 

For all orders eligible for free shipping Atlas Pearls uses Express Post. The expected delivery for items sent via Express Post is 1-2 days from the date of dispatch.

For orders not eligible for free shipping, customers may choose standard or express shipping during check out. Standard shipping typically ranges from 3 to 14 days for delivery, Express Post has a delivery time of 1 to 2 days from dispatch.

Australian Shipping Fees

Free Express Post shipping for all Atlas Pearls online orders over $500 AUD

For all orders under $500 AUD shipping is calculated at checkout. Any shipping fees will be charged to you at the time of your online checkout. 

Please note that once a package has been dispatched to Australia Post we are unable to change or re-direct the delivery address. All inquiries regarding delivery should be directed to Australia Post. 


INTERNATIONAL

All international online orders will be sent via FedEx. Once your item is dispatched you will receive an email confirming shipment and tracking details. 

Shipping via FedEx takes approximately 1-2 weeks to either the USA, Hong Kong, Singapore or UK, and may be longer for other countries. 

International Shipping Fees

Free shipping for all international orders over $2000 AUD

All international orders under $2000 AUD will be charged a flat rate of $25 AUD. 

Please note international customers are responsible for all import duties and costs associated with the country of destination. These duties and costs may be additional to the above fees charged by Atlas Pearls at the time of purchase.

BACKORDERS
In the event that an item is on backorder, we will notify you immediately with an estimated restock date. Backordered items are typically restocked within 1-2 weeks, but exact times may vary based on supplier availability and production schedules.

If your order contains both in-stock and backordered items, we offer the following options:

  • Ship separately: In-stock items will be shipped immediately, while backordered items will be sent once they are available.
  • Ship together: Your order will be held until all items are available, then shipped together.

For further updates on your backordered items, please reach out to our customer service team.


TRACKING

Australia Post : https://auspost.com.au/mypost/track/#/search

FedEx: https://www.fedex.com/en-us/tracking.html